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How to Contact Ascena Retail Group Customer Service and What is Their Return Policy

Ascena Retail Group is a leading specialty retailer that owns popular brands such as Ann Taylor, LOFT, Lane Bryant, Catherines, and Cacique. They have a dedicated customer service department ready to help with any inquiries regarding their products or services. This article will guide you on how to contact Ascena Retail Group's customer service and provide insights into their return policy.

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Published onOctober 18, 2023

How to Contact Ascena Retail Group Customer Service and What is Their Return Policy

If you have recently made a purchase from Ascena Retail Group and have any questions or concerns, reaching out to their customer service team is the best way to get assistance. Ascena Retail Group is a leading specialty retailer that owns popular brands such as Ann Taylor, LOFT, Lane Bryant, Catherines, and Cacique. They have a dedicated customer service department ready to help with any inquiries regarding their products or services. This article will guide you on how to contact Ascena Retail Group's customer service and provide insights into their return policy.

Contacting Ascena Retail Group Customer Service

Ascena Retail Group offers various ways to get in touch with their customer service team. Whether you prefer speaking to someone over the phone, sending an email, or contacting them through social media, Ascena Retail Group has you covered. Here are the different contact options available:

1. Phone Support

For immediate assistance, you can call Ascena Retail Group's customer service hotline. They have separate phone lines for each brand under their umbrella. Visit the Ascena Retail Group website to find the specific phone number corresponding to the brand from which you made a purchase. Their knowledgeable and friendly representatives will be ready to assist you with any questions or concerns.

2. Email Support

If you prefer written communication, sending an email to Ascena Retail Group's customer service is a good choice. You can find their email address on the respective brand's website or the Ascena Retail Group website. Make sure to provide all the necessary details, such as your order number, product information, and the reason for your inquiry, to receive a prompt response.

3. Live Chat

Ascena Retail Group offers a convenient live chat feature on their website. Simply navigate to the customer support section and look for the live chat option. This allows you to engage in real-time conversation with a customer service representative. It is a quick and efficient way to get your questions answered or receive assistance with any issues you may have encountered.

4. Social Media

In today's digital age, social media platforms have become a powerful tool for customer service communication. Ascena Retail Group recognizes this and has active social media accounts on platforms such as Facebook, Instagram, and Twitter. You can send them a direct message on these platforms or leave a public comment, and their social media team will respond to your query.

Ascena Retail Group Return Policy

Ascena Retail Group operates with a fair and flexible return policy. If you are not satisfied with your purchase or need to exchange an item, it is important to understand the guidelines outlined in their return policy. Here are the key points to keep in mind:

  1. Time Limit: Ascena Retail Group allows returns within 60 days from the date of purchase. It is advisable to initiate the return process as soon as possible to ensure a smooth resolution.

  2. Condition of the Item: The items being returned must be in their original condition, unworn, and with all tags still attached. Ascena Retail Group reserves the right to reject returns that do not meet these criteria.

  3. Proof of Purchase: To initiate a return or exchange, you will need to provide proof of purchase. This can be in the form of a receipt, order confirmation email, or packing slip.

  4. Methods of Return: Ascena Retail Group offers several options for returning items. These may include returning by mail, returning to a physical store, or using a prepaid shipping label provided by the company.

  5. Refund Process: Once your return is received and processed, Ascena Retail Group will issue a refund to your original form of payment. It may take a few days for the refund to be reflected in your account.

  6. Exceptions: Some items may not be eligible for return due to hygiene reasons or other limitations. It is essential to check the specific return policy for the brand from which you made the purchase for any possible exceptions.

Before proceeding with a return, it is recommended to review the detailed return policy on the Ascena Retail Group website or the brand's website where you made the purchase. Understanding the specifics of the return process will ensure a smooth experience.

In conclusion, getting in touch with Ascena Retail Group's customer service is a straightforward process that can be done through phone support, email, live chat, or social media platforms. Their dedicated customer service team is always ready to assist you with any inquiries or concerns you may have. Additionally, Ascena Retail Group's return policy allows for feasible returns within a specific time frame, provided the items meet the required conditions. By following the guidelines outlined in their return policy, you can facilitate a seamless return or exchange process.

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