Arhaus Return Policy: Hassle-Free Returns for a Better Shopping Experience
Returns are a vital part of shopping, and Arhaus prioritizes customer satisfaction. Known for high-quality furniture and home decor, Arhaus offers a clear and customer-friendly return policy. This policy ensures that returns, whether for mismatched items or damaged products, are easy and efficient.
Generous Return Window
Arhaus provides customers with a 30-day return window. This timeframe allows customers to inspect their purchases and decide if they meet their needs. During the holiday season, Arhaus also offers special provisions to simplify gift returns.
Online Returns Made Easy
Returning items purchased online is straightforward with Arhaus. If you are dissatisfied with a product, follow these steps:
- Contact Arhaus' customer service team:
- Email: [email protected]
- Phone: 1-800-235-2233
- Provide your order number and a description of the item(s) you wish to return.
- The customer service team will guide you through the return process and provide shipping instructions.
For large items like furniture, Arhaus will arrange for pick-up from your home, making the return process even easier.
In-Store Returns
If you prefer to return items in person, you can do so at any Arhaus store. Bring your order details or receipt, along with the item(s) you want to return. The staff will assist you with the return process.
Conditions for Returning Items
To ensure a smooth return experience, keep these guidelines in mind:
- Items must be returned within 30 days of purchase.
- Items should be in original condition with the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
- Custom-made or personalized items may not be eligible for return. Customer service can provide specific guidance based on your purchase.
Refunds and Exchanges
After Arhaus receives the returned item(s) and confirms their condition, refunds will be issued to the original payment method. Refunds include the item cost and any applicable taxes. While Arhaus aims to process refunds quickly, it may take several business days for the refund to appear in your account.
For exchanges, contact the customer service team. They will assist you in finding the right alternative.
Customer Satisfaction Commitment
Arhaus is dedicated to customer satisfaction, evident in their return policy. With a generous return window and multiple return options, Arhaus works to ensure that every customer is happy with their purchase.
Their exceptional customer service is available throughout your shopping experience. Whether you have pre-purchase inquiries or need post-purchase assistance, their team is ready to help.
Shop confidently at Arhaus, knowing that their team is just a call or email away.
