A.P.C.'s Return Policy
Shopping for clothing or accessories is easier when you know the return policy. A.P.C., a French ready-to-wear brand, is committed to customer satisfaction. If you are not happy with your purchase, their return policy is straightforward. Here’s a summary of the key points of A.P.C.’s return policy.
Time Frame for Returns
A.P.C. accepts returns within 14 days from the delivery date. This gives you two weeks to evaluate if your item is the right fit. After 14 days, returns may not be accepted.
Condition of Items
Items must be in original condition to be eligible for return. They should be unworn, unwashed, and unaltered. All original tags must still be attached. For shoes, try them on a carpeted surface to prevent scuff marks. Items not meeting these standards may not be processed for return.
Process of Return
Returning an item is easy. Reuse the original packaging for the return. Secure the package, attach the pre-paid return label provided by A.P.C., and send it back. The cost of return shipping might be deducted from your refund, depending on the specific policy for your location.
If you lose your pre-paid label or did not receive one, contact A.P.C. customer service promptly. They can help generate a new label or direct you on the next steps.
Refunds
After A.P.C. receives and inspects your returned item, they will refund the original payment method. This process is typically quick but may take a few days depending on your bank. Shipping costs are usually non-refundable unless A.P.C. made an error in your order.
Exchanges
If you want to exchange an item, follow a similar process as a return. A.P.C. typically treats exchanges as separate transactions; they will refund your original purchase and then process a new transaction for the exchanged item.
Understanding A.P.C.'s return policy makes your shopping experience easier. The company aims to accommodate its customers with a clear policy. If you have any questions, their customer service team is available by email or phone for assistance.
