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The Return Policy of American Signature Furniture

American Signature Furniture is a popular furniture retailer known for its wide range of stylish and affordable home furnishings. While they strive to provide high-quality products, they also understand that sometimes returns are necessary. This article will delve into the return policy of American Signature Furniture, including any special holiday return policies that may apply.

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Written byDavid Thompson
Published onNovember 01, 2023

The Return Policy of American Signature Furniture

American Signature Furniture is a popular furniture retailer known for its wide range of stylish and affordable home furnishings. While they strive to provide high-quality products, they also understand that sometimes returns are necessary. This article will delve into the return policy of American Signature Furniture, including any special holiday return policies that may apply.

Website URL: American Signature Furniture

Returning In-Store Purchases

If you have made a purchase at an American Signature Furniture store and wish to return or exchange the item, the company has a straightforward return policy. You can simply bring the merchandise back to the store within 7 days of the original purchase date. It is essential to ensure that the item is in its original condition with all the original packaging and receipt.

Once you initiate the return process, the store's customer service team will inspect the item to determine its eligibility for return or exchange. If the item meets the necessary criteria, you can choose either a full refund to your original payment method or an exchange for another product in the store. It's important to note that American Signature Furniture does not issue cash refunds for returns made in-store; instead, refunds are provided in the form of check or gift card.

Returning Online Purchases

If you have made a purchase from American Signature Furniture's website and need to return or exchange the item, the process is slightly different. You have up to 14 days to return the item from the date of delivery. To initiate the return, you need to contact American Signature Furniture's customer service either via email or by calling their customer support number.

Upon contacting customer service, they will provide you with a Return Merchandise Authorization (RMA) number and guide you through the necessary steps to return the item. You will need to ship the product back to the specified return address, ensuring that it is in its original condition and packaging, along with the receipt and RMA number. Once the returned item is received and inspected, the refund process will commence.

It's important to note that American Signature Furniture customers are responsible for the return shipping costs for online purchases. Additionally, while the company strives to process refunds as quickly as possible, it may take up to 30 days for the refunded amount to be credited back to your original payment method.

Special Holiday Return Policy

During the holiday season, American Signature Furniture usually has a special return policy in place to accommodate the gifting nature of the period. While the specific details may vary from year to year, it typically allows customers to make returns or exchanges for purchases made during the holiday period until a date in early January.

To find the exact details of the holiday return policy, it is recommended to visit the American Signature Furniture website or contact their customer service. They will provide you with the most up-to-date information, including any changes or exceptions regarding the returns procedure during the festive season.

Helpful Customer Service Contacts

If you have any questions or concerns regarding the return policy of American Signature Furniture, their friendly customer service representatives are available to assist you. You can reach out to them through the following channels:

Remember to provide them with your order details, such as your order number and the item you wish to return or exchange, to facilitate a smoother process.

In conclusion, American Signature Furniture has a clear and customer-friendly return policy, whether you made an in-store or online purchase. Returning items in-store requires them to be brought back within 7 days, while online purchases can be returned within 14 days. For additional convenience during the holiday season, American Signature Furniture often implements a special return policy. Should you need any assistance, their customer service team is readily available to guide you through the process.

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