How to Contact Advance Auto Parts Customer Service and Their Return Policy
Advance Auto Parts is a major automotive parts provider in North America. They serve both professional installers and do-it-yourself customers. With numerous locations across the United States, they offer a wide range of products, including batteries, brakes, engine parts, and accessories. If you need assistance, Advance Auto Parts offers various ways to contact their customer service. It's also essential to be aware of their return policy.
Contacting Advance Auto Parts Customer Service
If you need assistance, here are the best ways to contact Advance Auto Parts customer service:
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Phone: Call their toll-free number at 1-877-ADVANCE (238-2623). This number allows inquiries about order status, product information, warranty, and more.
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Live Chat: Use their live chat feature on their website to engage in real-time conversations with a customer service agent.
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Email: Email Advance Auto Parts at [email protected]. Include necessary details for a prompt response.
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Social Media: Reach out on various social media platforms via direct message.
Provide relevant information about your query or issue to help their representatives understand your situation better.
Advance Auto Parts Return Policy
Advance Auto Parts aims to provide customer satisfaction. Here are some key points of their return policy:
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Timeframe: Most items can be returned within 45 days of the original purchase date for a refund or exchange.
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Original Condition: Items should be in their original condition, including packaging, manuals, and accessories, and must be unused.
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Proof of Purchase: Keep your original receipt or order confirmation for processing returns or exchanges.
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Core Charges: Some parts, such as batteries, may have a core charge that is refundable upon returning the old item.
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Refund Methods: Refunds are issued in the same form of payment used for the original purchase.
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Non-Returnable Items: Certain items, like refrigerant, custom-ordered parts, tools, and some chemicals, are non-returnable. Used or damaged items may also not be eligible for return.
Visit the Advance Auto Parts website for more details.
