How to Contact Ace Hardware Customer Service and Their Return Policy

Need help with a product or order from Ace Hardware? Here's how to contact their customer service and understand their return policy.

Contacting Ace Hardware Customer Service

Ace Hardware offers various ways to reach their customer service team.

• Phone: Call toll-free at 1-888-827-4223.
• Email: Send an email to customerservice@acehardware.com with your query.
• Live Chat: Use the live chat on Ace Hardware's website.
• Social Media: Reach out via social media platforms.

Ace Hardware Return Policy

Ace Hardware's return policy helps ensure customer satisfaction. Here’s a brief overview:

• Receipt Requirements: Having the original receipt or digital proof of purchase is helpful.
• Timeframe for Returns: Return most items within 30 days. Some exceptions apply, such as outdoor power equipment (30 days) and gas-powered equipment (14 days).
• Conditions for Returns: Items must be in original condition, including packaging and accessories.
• Refund Options: Refunds can be in the original payment form or as store credit.
• Exceptions: Exceptions include customized products, clearance items, and assembly services.
• Online Purchases: Return online purchases by mail or to a physical store.

For specific details, including any particular conditions for your location, contact Ace Hardware customer service.

You can find more information by visiting Ace Hardware.