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How to Contact Abercrombie & Fitch Customer Service and Understand their Return Policy

If you are a frequent shopper at Abercrombie & Fitch, it is important to familiarize yourself with their customer service and return policy. Whether you have a question or need to make a return, Abercrombie & Fitch provides several channels to contact their customer service team for assistance. Additionally, understanding their return policy will help you have a smoother shopping experience. In this article, we will discuss how to contact Abercrombie & Fitch customer service and explain their return policy in detail.

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Written byDavid Thompson
Published onOctober 18, 2023

How to Contact Abercrombie & Fitch Customer Service and Understand their Return Policy

If you are a frequent shopper at Abercrombie & Fitch, it is important to familiarize yourself with their customer service and return policy. Whether you have a question or need to make a return, Abercrombie & Fitch provides several channels to contact their customer service team for assistance. Additionally, understanding their return policy will help you have a smoother shopping experience. In this article, we will discuss how to contact Abercrombie & Fitch customer service and explain their return policy in detail.

Contacting Abercrombie & Fitch Customer Service

Abercrombie & Fitch offers multiple options for customers to reach out to them for any queries, concerns, or general assistance. Here are the primary modes of contacting their customer service:

  1. Phone: You can call Abercrombie & Fitch's customer service team at their toll-free number, 1-866-681-3115, Monday to Friday between 8:00 am and 9:00 pm EST.

  2. Live Chat: Another convenient option is to engage in a live chat with Abercrombie & Fitch's customer service representatives on their official website. Look for the chat bubble located at the bottom right corner of the screen during their business hours.

  3. Email: For non-urgent matters, you can send an email to Abercrombie & Fitch's customer service team at [email protected]. They usually respond within a few business days.

  4. Social Media: Abercrombie & Fitch is active on various social media platforms such as Facebook, Instagram, Twitter, and Pinterest. You can direct message them or leave a public comment on any of their official pages to seek assistance.

Abercrombie & Fitch Return Policy

Understanding the return policy of Abercrombie & Fitch will help you navigate through any potential return or exchange scenarios. Here are some key points to keep in mind regarding their return policy:

  1. Timeframe: Abercrombie & Fitch allows a generous return period of 60 days from the date of purchase. This applies to both in-store and online purchases.

  2. Condition of Items: For a successful return or exchange, products must be in their original condition, unwashed, unworn, and with the tags still attached. Any damaged or worn items may not be eligible for a return.

  3. Refund Method: If your return is accepted, Abercrombie & Fitch will issue a refund to your original form of payment. It may take several business days for the refund to reflect in your account.

  4. In-store Returns: If you made your purchase at an Abercrombie & Fitch physical store, you can return the item(s) to any store location. Bring the original receipt or packing slip, along with the item(s) you wish to return. The refund will be processed based on the original payment method.

  5. Online Returns: If you made your purchase online, you have two options for returns. Firstly, you can return the item(s) by mail using the prepaid return shipping label provided in your package. Alternatively, you can take the item(s) to an Abercrombie & Fitch store for a free return or exchange.

  6. International Returns: International customers can also return or exchange their online purchases; however, they are responsible for the return shipping fees.

  7. Final Sale Items: Some items, marked as "Final Sale," are not eligible for returns or exchanges. Make sure to check the product details before making a purchase.

For more detailed information or specific queries, you can refer to Abercrombie & Fitch's official website. They have a dedicated page outlining their return policy and frequently asked questions.

In conclusion, if you need to contact Abercrombie & Fitch customer service for any reason, remember that you can reach them through phone, live chat, email, or social media. Their return policy allows for returns within 60 days, as long as the items are in original condition. By being aware of these contact options and return guidelines, you can ensure a seamless shopping experience with Abercrombie & Fitch.

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