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How to Contact 99 Cents Only Stores Customer Service and What is Their Return Policy

Have you recently made a purchase at 99 Cents Only Stores and have a question or need assistance with a return? In this article, we will guide you on how to contact 99 Cents Only Stores customer service and provide insights into their return policy.

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Published onOctober 18, 2023
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How to Contact 99 Cents Only Stores Customer Service and What is Their Return Policy

Have you recently made a purchase at 99 Cents Only Stores and have a question or need assistance with a return? In this article, we will guide you on how to contact 99 Cents Only Stores customer service and provide insights into their return policy.

Contacting 99 Cents Only Stores Customer Service

If you find yourself in a situation where you need to get in touch with 99 Cents Only Stores customer service, there are a few different options available to you.

1. Phone Support

One of the most direct ways to reach out to their customer service team is by phone. You can call the 99 Cents Only Stores customer support line at 1-888-582-5999. Their representatives are available to assist you from Monday to Friday, between 8:00 am to 5:00 pm PT.

2. Email Support

If you prefer written communication, you can also contact 99 Cents Only Stores customer service via email. Simply send your query or concern to [email protected]. Make sure to provide as much information as possible to help expedite their response.

3. Online Contact Form

99 Cents Only Stores also provides an online contact form on their official website. To access the form, visit their website (https://www.99only.com/) and navigate to the "Contact Us" section. Fill out the required details, including your name, email address, and message, and click submit. The customer service team will review your submission and get back to you accordingly.

4. Social Media

If you prefer a more casual approach, you can reach out to 99 Cents Only Stores through their social media channels. They tend to be active on platforms such as Facebook, Twitter, and Instagram. Simply send them a direct message or write a comment, and a representative will usually respond in a timely manner.

99 Cents Only Stores' Return Policy

Now that you know how to contact their customer service, let's take a look at 99 Cents Only Stores' return policy.

General Return Guidelines

99 Cents Only Stores has a straightforward return policy. They accept returns within 30 days of purchase, allowing you to return items that are damaged, faulty, or not as described. However, certain conditions apply.

Proof of Purchase

To process a return, you will need to provide proof of purchase, such as a valid receipt or order confirmation. It's important to retain your proof of purchase until you are satisfied with your purchase, as it may be required for returns or exchanges.

Refund Method

If your return is approved, 99 Cents Only Stores will typically issue a refund in the original form of payment. For example, if you made the purchase using a credit card, the refund will be credited back to that specific card. However, it's worth noting that cash refunds may not be provided for all purchases. Instead, you may receive store credit or a merchandise exchange.

Non-Returnable Items

Some items are marked as non-returnable at 99 Cents Only Stores. This generally includes perishable items, such as food, beverages, and toiletries due to health and safety regulations. It's essential to check the product labeling and consult with the store for specific items before making a purchase.

Return Process

To initiate a return, you can either visit your nearest 99 Cents Only Stores location or contact their customer service for further guidance. They will provide instructions on how to proceed with the return, including any necessary documentation or packaging requirements.

Conclusion

Knowing how to contact 99 Cents Only Stores customer service and understanding their return policy is invaluable when it comes to resolving issues with your purchases. Whether you choose to reach out via phone, email, online form, or social media, their dedicated customer service team is there to assist you. Just remember to familiarize yourself with their return guidelines and provide the necessary documentation to facilitate a smooth return process.

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