Lost Baggage Policy from China Eastern

Losing your luggage while traveling can be stressful. China Eastern aims to provide clear support with their lost baggage policy.

China Eastern's Lost Baggage Policy

China Eastern has a structured approach to handling lost baggage. Here are the key points to remember:

Report the incident: As soon as you notice your luggage is missing, visit the nearest China Eastern representative or baggage service office. Provide detailed information about your missing luggage.
Fill out a Property Irregularity Report (PIR): Complete a PIR to officially report your lost baggage. This is necessary to start the search process.
Tracking your baggage: China Eastern has a baggage tracking system for locating lost items. Use the reference number provided to track your baggage on their website.
Compensation for delayed baggage: If your baggage is delayed, China Eastern will offer a baggage allowance for immediate needs. Keep all receipts for reimbursement.
Baggage delivery: Once found, China Eastern will arrange for your baggage to be delivered to your chosen address.

How to Contact China Eastern Regarding Lost Luggage

If you need assistance with lost luggage, you can contact China Eastern through several methods:

Phone: Call the China Eastern customer service hotline at +86 95530. Assistance is available 24/7 for baggage inquiries.
Email: Email the customer service team at [email protected] with your flight details and baggage information for a quick response.
Online form: Use the online form on the China Eastern website for lost baggage inquiries. Fill in the required details and submit it for assistance.

Useful Links

Here are some direct resources to assist you with lost baggage:

China Eastern Lost Baggage Online Form: Lost Baggage Form
Baggage Tracking: Baggage Tracking
China Eastern Customer Service: Customer Service

Experiencing lost baggage is challenging, but China Eastern is here to help. By following their policy and using their support channels, you can work towards recovering your luggage efficiently.

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