Scale customer reach and grow sales with Handle chatbot

Handle Blog

Subscribe to learn about new Handle Chatbot features, the latest in AI technology, solutions, and updates.


Why ChatGPT Isn’t Suitable for Customer Support: A Closer Look

In the rapidly evolving landscape of customer support, businesses are continually seeking efficient and effective solutions. AI-powered chatbots, like ChatGPT, have garnered significant attention in this space. However, the suitability of ChatGPT for direct customer support roles, especially in a business-to-consumer (B2C) context, is a subject of debate. Our stance is clear: ChatGPT, as it is, cannot be effectively used for customer support. Here's why.