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Why ChatGPT Isn’t Suitable for Customer Support: A Closer Look
In the rapidly evolving landscape of customer support, businesses are continually seeking efficient and effective solutions. AI-powered chatbots, like ChatGPT, have garnered significant attention in this space. However, the suitability of ChatGPT for direct customer support roles, especially in a business-to-consumer (B2C) context, is a subject of debate. Our stance is clear: ChatGPT, as it is, cannot be effectively used for customer support. Here's why.
Written byJessy Chan
Published onNovember 29, 2023