Handle Blog

The Customer-First Strategy: Why It's Crucial to Your Business

In today's highly competitive business landscape, prioritizing the customer has become more important than ever. A customer-first strategy focuses on meeting customer needs and creating delightful brand experiences. This approach not only leads to increased customer satisfaction and loyalty but also drives business growth. In this blog post, we will explore the significance of a customer-first strategy and its impact on businesses.

The International Rescue Committee puts Afghan refugees on the path to safety

The International Rescue Committee (IRC) is a global humanitarian organization that is dedicated to helping people affected by conflict and disaster. One of their key focuses is providing assistance to Afghan refugees, who have been forced to flee their homes due to the ongoing conflict in Afghanistan. The IRC plays a crucial role in supporting these refugees and helping them on their path to safety and resettlement.

Unlock Personalized Service at Scale with a Unified Customer View

Customers expect tailored experiences that meet their individual needs and preferences. However, delivering personalized service at scale can be a daunting task for businesses. This is where a unified customer view comes into play. By harnessing the power of data and technology, businesses can unlock personalized service at scale, providing exceptional customer experiences. In this blog, we will explore the concept of a unified customer view and its significance in delivering personalized service. We will also discuss how Zendesk, a leading customer service platform, enables businesses to achieve this goal.

What is Brand Advocacy?

Brand advocacy is a powerful marketing strategy that focuses on turning satisfied customers into loyal advocates who promote and recommend a brand to others. It involves creating a positive customer experience, building strong relationships, and encouraging customers to actively promote and refer the brand to their network. In this article, we will explore the concept of brand advocacy and discuss eight effective strategies to boost referrals.

24 Customer Service Phrases for a Positive Experience (And 12 You Shouldn't Say)

Customer service is an essential aspect of any business. It is the frontline of interaction between a company and its customers. The way customer service representatives communicate with customers can significantly impact the overall customer experience. By using the right phrases, customer service professionals can create a positive experience for customers and build long-lasting relationships. However, there are also phrases that should be avoided as they can be detrimental to the customer experience. In this blog post, we will discuss 29 customer service phrases for a positive experience and highlight 12 phrases that should be avoided.

Average Salary of Customer Service Agents

Customer service agents play a crucial role in ensuring customer satisfaction and maintaining positive relationships between businesses and their clients. They serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing support. As with any profession, salary is an important consideration for individuals considering a career as a customer service agent. In this blog post, we will explore the average salary of customer service agents in the United States, based on the information available from various sources.

Here Is Why Every Company Needs to Be Thinking About Generative AI

Artificial intelligence (AI) has revolutionized various industries, and one of its most promising applications is generative AI. This cutting-edge technology has the potential to transform how companies operate, engage with customers, and drive innovation. In this blog post, we will explore why every company needs to be thinking about generative AI and the potential benefits it can bring.

How AI can help businesses hedge against uncertainty

In today's rapidly changing business landscape, uncertainty is a constant challenge that businesses need to navigate. Whether it's economic instability, market fluctuations, or unforeseen events, uncertainty can have a significant impact on a company's bottom line. One tool that has emerged as a powerful ally in helping businesses hedge against uncertainty is Artificial Intelligence (AI). AI can provide valuable insights, enhance decision-making processes, and empower businesses to adapt and thrive in uncertain times.

How Customer Sentiment Analysis Improves the Customer Experience

Customer sentiment analysis is a valuable tool that businesses can use to understand and improve the customer experience. By analyzing customer feedback and emotions, companies can gain insights into customer satisfaction, identify areas for improvement, and make data-driven decisions to enhance their products and services. In this blog, we will explore the benefits of customer sentiment analysis and how it can contribute to improving the overall customer experience.

How to Cut Retail Customer Service Costs with Artificial Intelligence

With the power of AI, retailers can effectively cut customer service costs while still delivering high-quality support. In this blog post, we will explore the different ways in which AI can be leveraged to reduce customer service costs in the retail industry, and we will provide real external URLs as references to support our discussion.