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Why customers do not like Indian accent customer support agents and want more localized customer support experience?
Customer support agents are often seen as the low-hanging fruit when it comes to cutting costs and improving efficiency. They are often paid less than other employees, and their jobs can be outsourced to cheaper countries. Additionally, customer support agents are often blamed for poor customer satisfaction, even though they are often just the messengers.
Written byLauren McBee
Published onOctober 7, 2023