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How to Calculate ROI in Customer Success
Return on Investment (ROI) is a crucial metric that helps businesses assess the profitability of their investments. When it comes to customer success, calculating ROI is equally important as it allows companies to determine the effectiveness of their customer success efforts. In this blog post, we will discuss how to calculate ROI in customer success and explore the various factors that contribute to this calculation.
Written byNick Kljaic
Published onAugust 18, 2023