Scale customer reach and grow sales with Handle chatbot

Handle Blog

Subscribe to learn about new Handle Chatbot features, the latest in AI technology, solutions, and updates.

image-1

Will Chatbot Replace Customer Service?

Since the launch of ChatGPT, the world of customer service has witnessed a significant transformation thanks to advancements in generative AI and natural language processing. One of the most notable changes is the emergence of chatbots, which have raised the question: Can chatbots eventually replace human customer service agents, particularly at the level 1 and 2 support tiers?