Scale customer reach and grow sales with Handle chatbot

Handle Blog

Subscribe to learn about new Handle Chatbot features, the latest in AI technology, solutions, and updates.


Will Chatbot Replace Customer Service?

Since the launch of ChatGPT, the world of customer service has witnessed a significant transformation thanks to advancements in generative AI and natural language processing. One of the most notable changes is the emergence of chatbots, which have raised the question: Can chatbots eventually replace human customer service agents, particularly at the level 1 and 2 support tiers?