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Will Chatbot Replace Customer Service?
Since the launch of ChatGPT, the world of customer service has witnessed a significant transformation thanks to advancements in generative AI and natural language processing. One of the most notable changes is the emergence of chatbots, which have raised the question: Can chatbots eventually replace human customer service agents, particularly at the level 1 and 2 support tiers?
Written byJunjie Shi
Published onOctober 8, 2023