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The Art of Talking to Customers: A Guide to Empathetic Customer Service

Good customer service is like being a good friend. It's not just about fixing problems, but also about really understanding and caring for the person you're helping. When someone comes to us with a problem, they want to be heard and understood, not just get a quick fix. This guide is like a friendly chat about how to talk to customers. It gives tips and examples so that every chat with a customer feels helpful and kind.