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Hiring Customer Service Representatives in the Age of AI

In a business landscape significantly transformed by Artificial Intelligence (AI), the role of the customer service representative (CSR) has evolved. Today's CSRs must be tech-savvy, adaptable, and capable of working alongside sophisticated AI tools. As such, the hiring process must also adapt to ensure new recruits are up to the challenge. This article provides a comprehensive guide on structuring the interview process for next-gen CSRs, focusing on their familiarity and competence in an AI-driven environment.